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Clean and Simple

Clear your calendar - It's going down! Text Blocks kicks off on May 20th, and you're invited to take part in the festivities. Splash HQ (122 W 26th St) is our meeting spot for a night of fun and excitement. Come one, come all, bring a guest, and hang loose. This is going to be epic!


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when

Wednesday 
September 
12 
Friday 
September 
14th

where


Creating Raves

3 day Leadership Development Workshop

 Our September 2018 Creating Raves Program is Sold Out;

Please join us in April 2019!

REGISTER FOR APRIL 2019
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about Creating raves

Creating Raves is a comprehensive three-day leadership workshop that teaches leaders across industries to differentiate their businesses through hospitality. Creating Raves is designed and run by Danny Meyer’s Union Square Hospitality Group (USHG).


We will be offering the Creating Raves Workshop twice in 2018:

April 24 - 26, 2018

September 12 - 14, 2018

Hospitality Quotient

Creating Raves is a comprehensive three-day leadership workshop that teaches leaders across industries to differentiate their businesses through hospitality. Creating Raves is designed and run by Danny Meyer’s Union Square Hospitality Group (USHG).


We will be offering the Creating Raves Workshop twice in 2018:

April 24 - 26, 2018

September 12 - 14, 2018

WHAT TO EXPECT

robust content & curriculum | behind-the-scenes tours | dining experiences

Our curriculum is based on USHG’s remarkable internal culture that has translated into over 30 years of rave-worthy guest experiences. You’ll learn our secrets and how to put them into action in any industry.

Leaders in our organization will take you on behind-the-scenes tours of our businesses, and describe how our teams work together to create outstanding guest experiences.

Experience first-hand how our workshop principles & concepts come to life in one of our restaurants with an all-inclusive dinner on Day 1. On Day 2, we provide the opportunity to visit another USHG restaurant of your choosing. 

Text Block #6

Quick

Solutions

WHAT you'll learn

Our Creating Raves workshop provides foundational strategies and practical tools that can be used to drive meaningful change in your organization.

 

Over the course of the program you’ll learn:

  • How lessons learned from the hospitality industry apply to your specific organization
  • Ways to improve both the employee and customer experience
  • The value of treating your employees as the #1 stakeholder in your business
  • Language & tools that will help improve your company culture and build trust
  • Strategies & techniques to improve employee retention and attract quality hires
  • Methods for how to graciously hold your employees – and yourself – accountable


Each day you’ll have the opportunity to uncover solutions for specific challenges in your business and create an action plan for integrating these concepts into your organization upon your return.

Fast

and Easy

Sample Daily Agenda

8:30 AMBreakfast
9:00 AMCreating One-Size-Fits-One Experiences
10:00 AMPanel Discussion/Q&A
11:00 AMBuilding an Environment of Trust
12:30 PMLunch & Networking
1:15 PMBuilding an Environment of Trust - Activities & Debrief
3:40 PMReview of Day 2
4:00 PMAction Planning - Taking Home What You've Learned
6:30 PMDining Experience


While daily schedules vary based on activities and content, each day will have a morning, lunch, and afternoon break.

"

people will forget what you said, people will forget what you did,
but people will never forget the way you made them feel.

maya angelou

"

people will forget what you said, people will forget what you did,
but people will never forget the way you made them feel.

maya angelou

Guest Speakers & Panelists

R. Harrison

CEO Barkbook

R. Harrison

CEO Barkbook

R. Harrison

CEO Barkbook

Sample Agenda

Day 1


8:00 am: Breakfast

8:30 am: Welcome & Introductions

9:15 am: Hospitality as a Business Strategy    

10:25 am: Restaurant Tours!

1:15 pm: Agents & Gatekeepers

4:00 pm: Action Planning

2:00 pm: Creating One-Size-Fits-One Experiences

6:30 pm: Group Dinner Reservations

Takeaways + Agenda

Our open-enrollment workshops provide foundational strategies and practical tools that can be used to start driving meaningful change in your organizations. Over the course of the program you’ll learn:

  • How to improve both customer and employee experiences
  • Change management strategies
  • Hiring strategies and techniques to improve retention and quality hires
  • Best-practices for integrating a hospitality mindset into any industry

Agenda

8:00am
Breakfast
8:30am
Welcome & Introductions

9:15am

Module 1: Hospitality as a Business Strategy

10:10am

BREAK

12:15pm

Understanding the USHG Model

1:15pm 
Creating One-Size-Fits-One Experiences
3:00pm
BREAK

4:00pm
Action Planning

6:30pm

Dinner Reservations

Agenda (Day 1)



8:00am
Breakfast
8:30am
Welcome & Introductions

9:15am

Module 1: Hospitality as a Business Strategy

10:10am

BREAK

12:15pm

Understanding the USHG Model

1:15pm 
Creating One-Size-Fits-One Experiences
3:00pm
BREAK

4:00pm
Action Planning

6:30pm

Dinner Reservations

Key Takeaways

Our open-enrollment workshops provide foundational strategies and practical tools that can be used to start driving meaningful change in your organizations. Over the course of the program you’ll learn:

  • How to improve both customer and employee experiences
  • Change management strategies
  • Hiring strategies and techniques to improve retention and quality hires
  • Best-practices for integrating a hospitality mindset into any industry

 

Day 1 Agenda +
Key Takeaways

Our open-enrollment workshops provide foundational strategies and practical tools that can be used to start driving meaningful change in your organizations. Over the course of the program you’ll learn:

  • How to improve both customer and employee experiences
  • Change management strategies
  • Hiring strategies and techniques to improve retention and quality hires
  • Best-practices for integrating a hospitality mindset into any industry

8:00 am - 8:30 am

Breakfast


8:30 am - 9:15 am

Welcome & Introductions

9:15 am - 10:15 am

Module 1: Hospitality as a Business Strategy

10:15 am - 10:25 am

BREAK


10:25 am - 12:10 pm

Restaurant Tours


12:10 pm - 1:15 pm

Understanding the USHG Model


1:15 pm - 2:00 pm

Module 2: Creating One-Size-Fits-One Experiences: Agents & Gatekeepers

2:00 pm - 2:10 pm

BREAK


2:10 pm - 4:00 pm

Module 2: Creating One-Size-Fits-One Experiences: Dots & Signs, Shifting Language, Finding the Yes 

4:00 pm - 4:30 pm 

Action Planning


6:30 pm

Dinner Reservations


Meet the Team

Creating Raves is a comprehensive three-day leadership workshop that teaches leaders across industries to differentiate their businesses through hospitality. Creating Raves is designed and run by Danny Meyer’s Union Square Hospitality Group (USHG).


We will be offering the Creating Raves Workshop twice in 2018:

April 24 - 26, 2018

September 12 - 14, 2018

Susan Reilly Salgado

HQ Founder & Facilitator

Jason Kent

Facilitator

Michelle Villatoro

Facilitator

Panelists & Guest Speakers

Starting your own business and picking the right niche in no time

Creating Raves is a comprehensive three-day leadership workshop that teaches leaders across industries to differentiate their businesses through hospitality. Creating Raves is designed and run by Danny Meyer’s Union Square Hospitality Group (USHG).


We will be offering the Creating Raves Workshop twice in 2018:

April 24 - 26, 2018

September 12 - 14, 2018

During the workshop, you’ll have the opportunity to engage with key leaders across Union Square Hospitality Group.

In the past, speakers have included:

Danny Meyer

Chief executive Officer
ushg

Richard Coraine

Chief OF STAFF
USHG

 

Suzanne Cupps 

EXECUTIVE CHEF

Untitled

Chip Huffman

Director, Internal COmmunications

USHG

Frequently Asked Questions

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Where are the workshops held?

Creating Raves is held at the USHG Home Office in Union Square, New York City (24 Union Square East, between 15th and 16th Streets).

I'm having trouble enrolling online. Can you help?

 Give us a call at 212.228.3585 at your convenience, and we'd be happy to help you with the registration.

Are there any breaks?

Yes!
Our agenda for the workshop varies, but we guarantee that there will be breaks mid-morning and mid-afternoon each day, and lunch generally occurs between 12:30-1:30PM.

I'm coming from out of town. Where should I stay?

Our office is located in Union Square in NYC–there are a wide range of hotels within walking distance. We are happy to share a list of nearby hotels by request.

What is your cancellation policy?

Should you need to change your plans, we are on your side! Please be on our side as well, and contact us as soon as you're aware that you need to make a change. 

Will there be food?

Absolutely. Creating Raves includes breakfast and lunch on full days, and dinners are provided in our restaurants on the two evenings between program days. There will be light refreshments throughout each day as well.


What if I have a food allergy or dietary restriction?

We are happy to accommodate! Please let us know ahead of time so we can be sure to provide an appropriate option for you to enjoy.

Can I bring a large group to the workshop?

To keep groups balanced, we invite as many as four people per organization per session. 

About HQ

Creating Raves is a comprehensive three-day leadership workshop that teaches leaders across industries to differentiate their businesses through hospitality. Creating Raves is designed and run by Danny Meyer’s Union Square Hospitality Group (USHG).


We will be offering the Creating Raves Workshop twice in 2018:

April 24 - 26, 2018

September 12 - 14, 2018

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Creating Raves is a comprehensive three-day leadership workshop that teaches leaders across industries to differentiate their businesses through hospitality. Creating Raves is designed and run by Danny Meyer’s Union Square Hospitality Group (USHG).


We will be offering the Creating Raves Workshop twice in 2018:

April 24 - 26, 2018

September 12 - 14, 2018

Ticket Sales Are Closed
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Contact UNion Square Hospitality Group

info@ushgnyc.com

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